Question 1

What managed IT services does NetDNA MSP offer in Penticton?

Accepted Answer

In Penticton, NetDNA MSP provides managed IT for small and mid-sized businesses: unlimited help desk support, 24/7 monitoring, cybersecurity, Microsoft 365 management, backups, network and WiFi management, and IT planning. Businesses can choose pay-as-you-go hourly support, a per-user Cybersecurity Essentials package, or per-user Full Managed IT, with no long-term contract required.

Question 2

Can NetDNA MSP help with cybersecurity?

Accepted Answer

Yes. NetDNA MSP protects businesses with endpoint detection and response (EDR), email filtering against phishing, multi-factor authentication, security awareness training with simulated phishing, dark web monitoring, patching and mobile device management. It offers a free security check that ranks risks in plain English, and helps businesses meet BC PIPA, PIPEDA and PCI-DSS requirements.

Question 3

Does NetDNA MSP provide Microsoft 365 and cloud migration services?

Accepted Answer

Yes. NetDNA MSP sets up and manages Microsoft 365 (Exchange email, Teams, OneDrive and SharePoint), migrates email and files from Gmail, old Exchange servers or file shares, secures accounts with MFA and conditional access, manages devices with Intune, and backs up Microsoft 365 data. It also builds Azure and hybrid server environments.

Question 4

Does NetDNA MSP install business WiFi and network cabling?

Accepted Answer

Yes. NetDNA MSP designs and installs business WiFi based on site surveys, structured Cat6/Cat6a cabling, firewalls with intrusion prevention, separate guest networks and VLANs, and site-to-site VPNs, and then monitors and updates the network. It works in Penticton, Kelowna, Oliver, Osoyoos and across the Okanagan.

Question 5

How does NetDNA MSP handle backup and disaster recovery?

Accepted Answer

NetDNA MSP sets up 3-2-1 backups (three copies, two types of storage, one off site), full system images for servers and PCs, separate Microsoft 365 backups, and ransomware-resistant copies. Backups are monitored daily and test-restored, and each client gets a written recovery plan.

Question 6

Does NetDNA MSP offer IT consulting and planning?

Accepted Answer

Yes. NetDNA MSP helps businesses plan IT budgets and hardware refreshes, choose the right Microsoft 365 licences, manage technology vendors, and document their IT environment. Planning is included in Full Managed IT and available hourly for other businesses.

Question 7

What kind of IT support and help desk does NetDNA MSP provide?

Accepted Answer

NetDNA MSP provides remote and on-site IT support for computers, laptops, email, printers, servers and networks, including virus removal and new computer setup. Businesses can book pay-as-you-go hourly support or a managed help desk with unlimited support, 24/7 monitoring and a 24/7 emergency line for critical issues. It supports Windows, macOS, iOS and Android.

Question 8

Does NetDNA MSP install business phone systems?

Accepted Answer

Yes. NetDNA MSP installs VoIP business phone systems starting from $15 per line, with auto-attendants, call queues and ring groups, a mobile app for using the office number on a cell phone, voicemail to email, and Grandstream desk phones. Existing phone numbers can be ported, and support is provided locally in BC and Alberta.

Question 9

Why choose NetDNA MSP for IT services in the Okanagan?

Accepted Answer

NetDNA MSP covers IT support, cybersecurity, Microsoft 365, networks, phones, cameras, AI automation and SEO under one company, so businesses deal with one team instead of several vendors. It gives a clear quote before work starts, does not require long-term contracts, and combines fast remote support with scheduled on-site visits across the Okanagan and BC.

Question 10

Where is NetDNA MSP located and what areas does it serve?

Accepted Answer

NetDNA MSP is based in Penticton, BC. It serves Penticton, Summerland, Naramata, Okanagan Falls, Oliver, Osoyoos, Keremeos, Kelowna, West Kelowna and Lake Country, and supports businesses across BC and Alberta, including Kamloops, Prince George and the Peace Region. Most support is delivered remotely, with scheduled on-site visits when hands-on work is needed.

Question 11

What is NetDNA MSP?

Accepted Answer

NetDNA MSP is the managed IT brand of NetDNA Technology Solutions Inc., a technology company based at 1280 Commercial Way in Penticton, BC. It provides IT support, cybersecurity, Microsoft 365, networking, backups, business phone systems and security cameras, plus AI automation and local SEO, for small and mid-sized businesses across the Okanagan and BC. The company was founded by Dan Arbeau.

Question 12

What services does NetDNA MSP offer?

Accepted Answer

NetDNA MSP offers managed IT and help desk support, cybersecurity (EDR, email security, MFA, staff training and dark web monitoring), Microsoft 365 setup and support, backup and disaster recovery, business WiFi, networking and cabling, VoIP business phone systems, security camera and access control installation, AI automation and local SEO.

Question 13

What makes NetDNA MSP different from break-fix IT companies?

Accepted Answer

Break-fix companies are paid when things break. NetDNA MSP's managed plans are a flat per-user monthly rate that includes monitoring, security, patching and backups, so problems are prevented or caught early. Businesses that only need occasional help can still use hourly support with no commitment.

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